Privacy Policy

FSP takes your privacy seriously. Please read the following to learn more about our privacy policy.

A. FSP Cookie Policy

What are cookies?

Cookies are small files that are stored into your computer when you visit certain websites. As you visit certain websites, your computer will read these cookie files and will re-store them.Cookies could be stored by the server to collect the variety of information including personally identifiable information such as the name, email address, telephone number and etc. However, the information that the website can store is the information you have actually entered. The website cannot use Cookies to obtain information or files that you have not ever provided. We have no intention to infringe your privacy while you visit our website.

Your cookie settings on this website.

The storage time of Cookies can be decided by the server, which will automatically delete stored cookies or keep them for a certain time period when you close the browser. You can change your browser settings to allow you to approve or deny cookie storage requests or delete stored cookies by yourself when you close the browser. Notwithstanding the aforementioned, when you deny cookie storage requests, it may cause you to use some of the features on our site that are not displaying correctly.

    We may use Cookie to collect for the purposes as shown below:

  • To identify the website and browser, to use for the determination of the type of languages, and to store the price inquiry temporarily.
  • To analyze trends and improve the quality of our service. When you visit our website, the website may use (Google Analytics) to collect the information which are not personally such as the browser, operating system, IP, the domain name from the website, and the average time that you spent on the website.
  • To provide you with recommendation about services that you may be interested according to your usage of our website service. When you visit our website, like press release page and use the Share Community Media or Email, we will use (AddThis) to collect and analyze your login details in providing marketing information to you.

Categories of cookies

We categorize cookies as follows:

Essential cookies

Are essential in order to enable you to move around the website and use its features. Without these cookies, some services cannot be provided – for example, remembering previous actions (e.g. entered text and vehicle configurations) when navigating back to a page in the same session.

Performance cookies

Gather information about how a website is used – for example, which pages a visitor opens most often, and whether the user receives error messages from some pages. These cookies do not save information that would allow the user to be identified. The collected information is aggregated, and therefore anonymous. These cookies are used exclusively to improve the performance of the website, and with it the user experience.

Functional cookies

Enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalized functions. For example, a website can offer your local, price-relevant tax information if it uses a cookie to remember the region in which you are currently located. Functional cookies are also used to enable features you request such as playing videos. These cookies collect anonymous information and cannot track your movements on other websites.

Marketing cookies

Are used to deliver adverts and other communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not, and this information can be shared with other organizations such as advertisers. Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organizations.

B. FSP Privacy Policy

FSP understands that its use of your information requires your trust. FSP is committed to the highest standards of data privacy and will only use your information for clearly described purposes and in accordance with your data protection rights.


The following types of personal information about you may be collected:

Contact Details

  • Name
  • Company Address
  • Country
  • Phone numbers
  • Email address

    Website and Communication Usage

  • How you use our website and whether you open or forward our communications, including information collected through cookies and other tracking technologies (our Cookie Policy).

    Sales and Services Information

  • Relating to purchases and services, including complaints, claims and technical support.


FSP automatically collects and stores information that your browser automatically transmits to us in "server log files". However, we will not store these data.

These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address


FSP uses Google Analytics to tailor the content of our website as precisely as possible to your interests and in this way improve our offer for you. In order to identify usage preferences and particularly popular areas of the websites.

When using this analysis tool, data may be transferred to servers located in the USA and processed there. Please note the following: In the USA, the European Union considers that there is no "adequate level of protection" for the processing of personal data in accordance with EU standards. However, this level of protection can be replaced for individual companies by certification according to the so-called "EU-U.S. Privacy Shield".

If you do not want us to collect and analyze information about your visit to our website using the analysis tool mentioned above, you can object to this at any time with effect for the future ("opt-out").

Below you will find information on the providers of the analysis tool we use and the respective opt-out option:

FSP uses AddThis ( to provide social sharing functionality on its web pages. Add This collects non-personally identifiable information from many of the websites in which AddThis is enabled, and uses that information to deliver targeted advertising on those websites as well as other websites you may visit. If you prefer that AddThis do not collect non-personally identifiable information about your website visits for the purpose of delivering targeted advertising, you may opt out by clicking on the “opt-out” button on the AddThis optout webpage

When you opt out of AddThis, AddThis will place an opt-out cookie on your computer. The opt-out cookie tells AddThis not to use your information for delivering relevant online advertisements. Please note that if you delete, block, or otherwise restrict cookies, or if you use a different computer or Internet browser, you will need to renew your opt-out choice.

For further information, please read the AddThis privacy policy


These are the main ways we collect your information:

  • If you contact us directly via our websites or via our customer hotlines to request information about our products and services.
  • If you buy a product or service directly from us.
  • If you reply to our direct marketing campaigns.
  • If your contact details are transferred from authorized centers or other third parties.
  • If we acquired your personal data from other sources, for example social media Sites.
  • If you give information on behalf of someone else you must ensure that you have their permission and that they have been provided with this Privacy Policy before doing so.

If you are under 16 please do not provide us with any of your information unless you have the permission of your parent or guardian.


The information we collect from you is only used for providing you services upon your request. Such services includes, without limitation, providing newsletters, promotion activities, events, product information, technical support on using our products, repair and replacement services, and/or to provide back office management services, including without limitation, on-site monitoring, maintenance and control services to our products.

We will ask for your consent to process your personal data before you subscribe to our services.


FSP retains your information only as long as is necessary and only for the purpose for which we obtained them. We restrict access to your information to only those persons who need to use it for the relevant purpose. Our retention period is one month and then we will destroy your personal information.


We do not share your personal information with any third parties that is outside FSP unless one of the following circumstances applies:

  • With our associated enterprises and affiliates- We may provide your personal information to our associated enterprises and affiliates, or other trusted businesses or persons to process or store your information for us.
  • With our service partners- Our service partners may provide services for us. We need to share your registered personal information with them in order to provide you services. In the case of unique applications, we need to share your personal information to the software developers/ account manager in order to set up your account.
    • We will share your personal information with companies, organizations or individuals outside FSP if we have a belief in good faith that access, use, preservation or disclosure of your information is reasonably necessary to:

    • meet any applicable laws, regulations, legal processes or enforceable governmental requirements;
    • enforce our services, including investigation of potential violations;
    • detect, prevent possible fraud, infringement of security or technical issues; and
    • protect against harm to our rights, property or data security, or other user's/public safety.


Should you meet the requirements of the General Data Protection Regulation (GDPR), you may change your marketing privacy preferences, or withdraw your consent in relation to how FSP uses your personal information by sending an email